Frequently Asked Questions

Settings & Account Setup

When I register my ‘City’ I can’t seem to find it on the drop down menu. How can I resolve this?

If your city is not in the drop down menu, you can simply type in the name of your city or town and Indoogoo will save this information to your profile.

My Company ‘type’ is not on the drop down menu, what can I what can I do?

If your company does not fit in to any of the general types in the drop down menu, select ‘other’

I can’t upload my Company Logo, What is the problem?

We only accept ‘jpg’ and ‘GIF’ files. Please make sure your file type is one of these and make sure that it is no bigger than 2MB in size.

What are ‘Brands / Divisions’?

Here you can set up your ‘Brands and / or Divisions’. You may be a manufacturer with different type of cranes; e.g. mobile cranes, crawler cranes etc. with different brand names. You can enter your different brands here and you may want to set up your Company’s divisions here, such as; Accounts Department, Procurement Department etc.

Once you have set up your Brands and Divisions, you can then assign ‘Members’ from your company to their various places within your Corporate Account.

What happens if I don’t want to set up any Brands or Divisions in my account?

Nothing at all, that’s up to you. All your listings will just go to your main profile and will not be categorized.

I want to ‘edit’ a Brand or Division, how do I do that?

Go to ‘MY INDOOGOO’ at the top right hand corner of your screen;

  • o Select MY PROFILE
  • o Select ‘Corporate Account Settings’
  • o Select ‘Brands / Divisions’ TAB
  • o Select the Brand or Division you wish to edit
  • o Click the ‘edit’ button to the right of the brand / division title
  • o Make your changes and save them.
I want to ‘delete’ a Brand of Division, how do I do that?

Go to ‘MY INDOOGOO’ at the top right hand corner of your screen;

  • o Select MY PROFILE
  • o Select ‘Corporate Account Settings’
  • o Select ‘Brands / Divisions’ TAB
  • o Select the Brand or Division you wish to delete
  • o Click the ‘Delete’ icon to the right of the brand / division title
Who are ‘Members’?

Members are members of ‘your team’ friends and colleagues working in the same company. Do not confuse Members with Contacts.

How can I check which Members we have in which Brand or Division?

Go to ‘MY INDOOGOO’ at the top right hand corner of your screen;

  • o Select MY PROFILE
  • o Select ‘Corporate Account Settings’
  • o Select ‘Brands / Divisions’ TAB
  • o Select the Brand or Division you wish to review
  • o Click the ‘View members’ icon
A member has left our company, how can we delete them from the Brands/Divisions and our corporate profile as a whole?

Go to ‘Settings’ click on ‘Brands & Divisions’ select the Brand or Division your Member belongs, click ‘View Members’ icon then, delete that member.

What happens to a Member’s listings once they have been deleted from our corporate account?

The listings will stay on Indoogoo until you decide to take them down.

I would like to export the list of our members in each of our Brands/Divisions sections to use outside of Indoogoo, how can I do this?

Go to ‘Settings’ select the ‘Brands/Divisions’ tab, scroll down to the list of Brands/Divisions, select the one which you want, click the View Members button and then select ‘EXPORT MEMBERS’ button. This will then open up the list of your Members in an excel spreadsheet which you can use elsewhere.

Can a Member belong to one or more Brands or Divisions? E.g. we have 5 Brands/Divisions and we would like our Managing Director to be included in each of our 5 Brands or Divisions. Is this possible?

Yes, this is possible. After you have created your Brands and Divisions and then Add Members, select which Brands or Divisions you would like that Member to a part of by click on them when you are adding him as a Member

Can anyone be the Administrator of our account?

Yes, we suggest a person, that more than likely be maintaining your account for you, perhaps in the sales or marketing department who will be adding your listings etc.

What does the Administrator actually do?

The Administrator is responsible for setting up your account, brands and divisions and to start inviting Members in to the account.

What happens if the Administrator leaves the company?

If the Administrator leaves your company, you can appoint a new Administrator by going to ‘Settings’ clicking on the ‘Administrator’ tab and selecting a new Administrator from the drop down menu of your existing Members under the ‘Change Account Administrator to’ heading.

How can I change my personal details and company name?

Go to ‘MY INDOOGOO’ at the top right hand corner of your screen;

  • o Select ‘MY PROFILE’
  • o Select ‘Profile Settings’
  • o Make the changes you wish to make here.
Our Corporate Account Administrator has deleted our account, what happens to all of our account information, members, listings etc.?

Don’t worry your information hasn’t been lost. Indoogoo will store the data of your entire account including any listings you may have had for a period of 30 days. Contact admin@indoogoo.com for information on how to retrieve your account and set up a new Corporate Account Administrator.

Why do I need to select Categories when setting up my account?

The categories you select will shape the way Indoogoo works for you, the information you see in the marketplace, the recommended listings and the Yard-Talk conversation topics. If ‘Marine & Vessels’ category is best suited to you, then Indoogoo will feed information to you relating to this category only. You won’t see listings for earthmoving equipment etc.