Frequently Asked Questions

General Questions

What are the technical requirements of Indoogoo?

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What’s the difference between a Single and a Corporate account on Indoogoo?

A single account is designed for Users who are single entity businesses such as traders, brokers or anyone that prefers to have just a single account and not be part of a corporate account.

A corporate account allows companies to create one account, to create brands and divisions and invite members of their team in to one platform, sharing a full corporate identity, listings and company information.

I’ve forgotten my password, how can I reset it?

To reset your password click the following link; forgot your password? Enter your e-mail address and click the ‘Restore’ button. You will then receive a reset password link in your ‘inbox’. From there you’re able to click the link and enter your new password.

How secure are my contacts and other data on Indoogoo.com?

Your contacts are locked and strictly ‘for your eyes only’ on Indoogoo. Indoogoo does not share your contacts or any of your data with any third party. Please review our strict Privacy Policy for more details.

What does ‘RFQ’ mean?

‘RFQ’ stands for ‘Request For Quotation’. You create ‘RFQ’ listings to advertise products or services you are interested to procure.

I only want my trusted contacts on Indoogoo to see my profile in my ‘RFQ’ listings or other listings. How can I appear anonymous to public Users on Indoogoo who are not in my contacts?

There are two ways you can do this;

  1. 1. If you want to make sure that your profile is only shown to your trusted contacts on any and/or all of your listings, then go to ‘MY INDOOGOO’ at the top right hand corner of your page.
    • o Select ‘My Profile’
    • o Select ‘Privacy Settings’
    • o Click ‘Don’t show my profile in listing’ to the ‘ON’ position
  2. 2. You can select the same privacy setting on listings individually. Just create your listings and on the last page ‘PRICE & PRIVACY’ of either your ‘RFQ’ listing on product / service listing
    • o Select; ‘Show listing only to contacts’
What is a Vendor pre-contact questionnaire form and why do I need to fill it out on certain contact requests?

If a User has selected to show his or her identity to only their contacts and your are connected on Indoogoo, then you will be required to complete the Vendor pre-contact questionnaire form. The format and purpose of this form is similar to a Vendor ‘pre-qualification’ questionnaire and allows the User to obtain more detailed information on you before accepting you as a new contact.

I have tried to make contact with a User more than three times and now I cannot send a request, why?

If a User receives a contact request that they are not interested in and does not accept it three times, the User applying for the contact can no longer do so as they will be blocked. This is an Indoogoo contact rule implemented to protect each User’s privacy.

How can I delete my profile?

To delete your personal account;

  • o Go to ‘MY INDOOGOO’ at the top right hand corner of your page
  • o Select ‘My Profile’
  • o Select the ‘Profile Settings’ TAB
  • o Scroll down the page to ‘Delete your account’
  • o Enter your password
  • o If you’re sure you want to Delete, select ‘CONFIRM DELETION’
What happens to my personal data and listing information once I have deleted my profile?

Just in case you made a rash decision, Indoogoo will keep all of your data on our servers for a period of 30 days. You will be able to reclaim your account within 30 days if you change your mind.

Our Corporate Account Administrator has deleted our account, what happens to all of our account information, members, listings etc.?

Don’t worry your information hasn’t been lost. Indoogoo will store the data of your entire account including any listings you may have had for a period of 30 days. Contact admin@indoogoo.com for information on how to retrieve your account and set up a new Corporate Account Administrator.

I’m having trouble uploading logos, profile pictures, company profile pictures etc. What is going on?

Please check that you are uploading only ‘jpg’ OR ‘GIF’ files and that the file sizes are no greater than 2MB. If you continue to have problems please e-mail our support team at support@indoogoo.com and we’ll figure it out for you.

I’m worried about International Trade Embargoes and dealing with anyone that might be from an embargoed country. What does Indoogoo do to minimize my risk of doing so?

Indoogoo accepts no responsibility for you meeting and conducting business with third parties from or connected to embargoed countries. Please refer to our Acceptable Use Policy

How does Indoogoo make money?

Like everyone else we want to make money too and at the moment we are in Stage 1 of our Website development, which is our ‘FREE ACCOUNT’. There are no catches or gimmicks. Indoogoo is currently 100% ‘free to use’

We will be launching new modules and functions later this year which will form part of our new ‘PREMIUM ACCOUNT’ and we will let you know when we’re ready to launch.

How can I contact Indoogoo if I have any questions or problems relating to my account or functions on the site?

Please feel free to contact us at any time on support@indoogoo.com should you have any questions whatsoever relating to your User experience on Indoogoo.